Call Today! (800) 244-5409

ISO Consulting, Training & Auditing Services

Quality Resource Center (QRC) is a Silicon Valley–based ISO consulting firm with over 35 years of experience helping organizations achieve certification, improve operational performance, and reduce business risk.

Since the early 1990s, QRC has supported global clients across regulated and high-tech industries with practical, audit-ready management systems—not generic templates.

Trusted ISO Consulting Since 1993

QRC provides end-to-end ISO consulting, training, implementation, and auditing services for organizations pursuing certification or strengthening existing management systems.

Our consultants work alongside leadership teams to implement systems that meet certification requirements while supporting efficiency, scalability, and long-term performance.

ISO Standards We Support

Quality & Aerospace

Medical Devices & Data Security

Environmental, Safety & Sustainability

Our ISO Consulting Services

Quality Resource Center provides complete lifecycle ISO support, including:

  • ISO consulting and implementation
  • Internal audits and readiness assessments
  • ISO internal auditor training and certification
  • Management and executive training
  • Ongoing system maintenance and improvement support

Whether you require turnkey ISO consulting, targeted audit support, or internal auditor training, QRC delivers structured, proven solutions aligned with certification and business objectives.

Why Organizations Choose QRC

  • Over three decades of ISO consulting experience
  • Silicon Valley–based with nationwide reach
  • Registrar-aware, audit-ready methodologies
  • Minimal disruption to daily operations
  • Practical systems built for real-world use

Speak With an ISO Expert

Call (800) 244-5409

Contact Us

Glossary of Quality Terms

QRC News & Insights

ISO 9001:2015 – Where Are We?

ISO 9001 is currently undergoing its’ first major revision in nearly 15 years. It’s an exciting time in the Quality world.

According to the draft design specification, the revised ISO 9001:2015 standard should (among other things):

  • Provide a stable core set of requirements for the next 10 years or more
  • Remain generic, and relevant to all sizes and types of organization operating in any sector
  • Maintain the current focus on effective process management to produce desired outcomes
  • Take account of changes in quality management systems practices and technology since the last major revision in 2000
  • Reflect changes in the increasingly complex, demanding and dynamic environments in which organizations operate
  • Apply Annex SL of the ISO Directives to enhance compatibility and alignment with other ISO management system standards
  • Facilitate effective organizational implementation and effective conformity assessment by first, second and third parties
  • Use simplified language and writing styles to aid understanding and consistent interpretations of its requirements

The revised Standard has significantly upgraded the clause structure as follows:

  • Clause 1 – Scope
  • Clause 2 – Normative references
  • Clause 3 – Terms and definitions
  • Clause 4 – Context of the organization
  • Clause 5 – Leadership
  • Clause 6 – Planning
  • Clause 7 – Support
  • Clause 8 – Operation
  • Clause 9 – Performance evaluation
  • Clause 10 – Improvement

 

Timeline

timeline-picture

Per Nigel H. Croft – Chair – ISO/TC 176/SC 2, Quality systems

 

Significant Changes in ISO 9001 Revision 2015 Committee Draft

1. The term “product” has been replaced by “goods and services”.

2. Two new clauses related to the context of the organization:

4.1 Understanding the organization and its context

4.2 Understanding the needs and expectations of interested parties.

3. The requirement to use the process approach has been more explicit by adding a new clause.

4.4.2 Process approach

4. The standard does not include a specific clause for “Preventive Actions”.

5. The terms “document” and “records” have been replaced with the term “documented information”.

6. Control of external provision of goods and services address all forms of external provisions.

7. The term “continual improvement” has been replaced with “improvement”.

 

That is quite significant.

 

More to come in our next BLOG…

 

11/15/2013